Reservation Executive

Job description

Key Responsibilities Reservation Handling Manage room bookings via phone, email, hotel website, and OTAs (Online Travel Agencies). Accurately input reservations into the Property Management System (PMS). Guest Communication Respond promptly to guest inquiries regarding availability, rates, packages, and promotions. Confirm bookings, modifications, and cancellations with professionalism. Assist with special requests (early check-in, late check-out, transfers, etc.). Coordination with Departments Collaborate with front office, housekeeping, and F&B teams for smooth guest experiences. Work with sales and revenue management to optimize room allocation and occupancy. Revenue Optimization Upsell higher room categories and promote hotel services/packages to increase revenue. Monitor booking channels to ensure competitive pricing. Record Keeping & Reporting Maintain accurate and up-to-date reservation records. Prepare daily, weekly, and monthly reservation reports for management. Customer Service & Problem Solving Handle booking-related complaints or discrepancies with professionalism. Ensure guest satisfaction through efficient and personalized service. System & Channel Management Manage room availability and inventory across OTAs (Booking.com, Expedia, MakeMyTrip, etc.). Update rates, availability, and promotions in line with management directives. Qualifications & Skills Bachelor’s degree in Hospitality, Hotel Management, or related field. 1–3 years of experience in reservations/front office (hospitality industry preferred). Knowledge of PMS (Property Management Systems) and OTA portals. Strong communication, customer service, and problem-solving skills. Ability to multitask and work under pressure.

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