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Job Responsibilities Reservation Handling ○ Manage room bookings through phone, email, website, and online travel agencies (OTAs). ○ Accurately input reservations into the hotel’s Property Management System (PMS). Guest Communication ○ Respond promptly to guest inquiries about availability, rates, packages, and promotions. ○ Confirm bookings, modifications, and cancellations with professionalism. ○ Assist guests with special requests (early check-in, late check-out, transfers, etc.). Coordination with Departments ○ Work closely with front office, housekeeping, and F&B teams to ensure smooth guest experience. ○ Coordinate with sales and revenue management to optimize room allocation and occupancy. Revenue Optimization ○ Upsell higher room categories and promote hotel services/packages to maximize revenue. ○ Monitor booking channels and ensure competitive pricing is reflected. Record Keeping & Reporting ○ Maintain accurate and up-to-date reservation records. ○ Prepare daily, weekly, and monthly reservation reports for management. Customer Service & Problem Solving ○ Handle booking-related complaints or discrepancies with professionalism. ○ Ensure guest satisfaction by providing efficient and personalized service. System & Channel Management ○ Manage availability across OTAs (Booking.com, Expedia, MakeMyTrip, etc.). ○ Update inventory, rates, and promotions as per management directives.