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Job location: Noida, ,
Job Summary The Travel Consultant is responsible for assisting clients and guests with travel planning, hotel bookings, and related services. The role focuses on providing excellent customer service, offering travel advice, and ensuring smooth reservation and booking processes to enhance guest experience and company revenue. Key Responsibilities Handle travel and booking inquiries via phone, email, and walk-ins. Plan, prepare, and confirm hotel reservations and travel itineraries for guests and agents. Advise clients on travel destinations, hotel facilities, rates, and availability. Coordinate with hotels, transport providers, and travel partners to ensure seamless service delivery. Maintain up-to-date knowledge about SR Hotels’ properties, offers, and packages. Prepare quotations, booking confirmations, and invoices for clients. Handle modifications, cancellations, and refund requests as per policy. Maintain and update client profiles and booking records in the reservation system. Upsell hotel services, travel packages, and add-on experiences to maximize revenue. Provide after-sales support and resolve customer queries promptly. Meet monthly booking and sales targets set by the management. Skills & Competencies Excellent communication and interpersonal skills Strong sales and customer service orientation Knowledge of hotel booking systems (PMS/CRS) Detail-oriented with good organizational and multitasking skills Ability to handle pressure and meet deadlines Sound knowledge of domestic travel routes, destinations, and travel documentation Qualifications & Experience Graduate in Tourism, Hospitality, or a related field 1–3 years of experience in travel consultancy, hotel reservations, or tour operations Proficiency in MS Office and reservation/CRM software |Salary - 25000/- P/M